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Cuvant de bun venit
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Igael Porecki, director general, JW Marriott |
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Dezvoltarea si conversia pe segmentul hotelier 
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Cris Micut, Senior Associate, Trend Hospitality |
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Profilul clientului astazi si strategiile de modelare a comportamentului consumatorilor
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Michele Meoni, COO, Continental Hotels |
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Mystery Shopping - cresterea vanzarilor prin imbunatatirea serviciilor
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Adrian Barbu, managing partner, The Consultants |
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Social media ca instrument de crestere a vanzarilor
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Bogdan Stanciu, managing director, BitSoft |
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Crearea unui concept ca vehicul de diferentiere
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Alexander Athanasoulas, Managing Director STIRIXIS S.A. |
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Modelul educational Laureate Hospitality
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Jana Beletsky, regional admission manager Eastern Europe, Laureate Hospitality |
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Serviciile spa - investitie versus profit 
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Dan Maria, marketing manager, Orizont Predeal |
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Lacramioara Moroianu, SPA manager, Cocor SPA Hotel Neptun-Olimp |
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Dacian Vlas, director general, Hotel Plaza Business & Spa Targu Mures |
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Moderator: Liliana Paraipan, director general, Hotel Plaza Business & Spa Targu Mures |
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| Panel de discutii: |
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You need Flash Player to see the movie file
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Noul ordin de clasificare al hotelurilor si controversele lui
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Ioana Dobrescu, secretar general ANAT |
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Maria Stoian, presedinte Antrec |
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Radu Enache, presedinte Continental Hotels |
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Moderator: Mihai Rajnita, secretar general, Federatia Industriei Ospitalitatii |
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